Archives: Process Steps

Once you become part of the TDG Solar family, you can always contact us. We provide 5 years of whole system warranty and onsite warranty. Even after that period, feel free to contact us so that we can assist you.

Once installation is completed, we will send you all the relevant documents along with the warranties of products being purchased.

On the day of installation, our experienced team of installers (CEC APPROVED) will complete the installation in a professional way.

Once all the approvals are in place, we will contact you regarding the date of installation. Once confirmed over the phone, you will be sent an email to confirm the installation.

We will apply for approvals with Synergy on your behalf. Usually it takes around 2-5 days depending on your location.

Once you are happy with the quotation, we will send the copy of the contract which will have everything in detail. You can sign the contract on the phone, computer or request the consultant to come back.

Once we have visited you, we will send you an email quote with couple of options according to your requirements. We will send you design of solar panels and product specifications of the inverters, panels and racking system along with the quote.

We are committed to provide the best option according to your requirements. We don’t indulge in pressure sales tactics and don’t try to sign the customer on the spot. We only sign the customer after visiting the customer to avoid any last minute surprises.